Is it possible to govern frontline workers?

8 Sep

Just before the summer we (Duco Bannink, myself and Eelco van Wijk) published a chapter on street-level bureaucrats (a.k.a. frontline workers) and the feasibility of control in Understanding street-level bureaucracy (edited by Hupe, Hill and Buffat). We present a framework … Read More »

Teams and public service delivery

19 Mar

Frontline worker teams play an important role in how frontline workers and their managers cope with the inherent tensions of complex and ambiguous public services. Based on our research we identified five conditions for effective frontline worker teams. Both frontline … Read More »

Disturbed trust is not necessarily violated trust

16 Feb

As trust is generally acknowledged to be crucial for success in public collaborations, networks, coproduction and the likes, it is important to better understand processes of trust building, maintenance and repair. Bottom line: trust building and maintenance is hard work. … Read More »

Welcome!

8 Feb

Welcome to my new website. It went on air today with an overview of my research and publications. I will also post news about projects, conferences and new publications. And… who knows… I may eventually get around to posting some … Read More »