Teams and public service delivery

19 Mar

Frontline worker teams play an important role in how frontline workers and their managers cope with the inherent tensions of complex and ambiguous public services. Based on our research we identified five conditions for effective frontline worker teams. Both frontline … Read More »


8 Feb

Welcome to my new website. It went on air today with an overview of my research and publications. I will also post news about projects, conferences and new publications. And… who knows… I may eventually get around to posting some … Read More »